FAQ

Q: What is the estimated delivery time for my order?
A: Orders will be shipped and delivered within 2-5 working days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order through our courier partner’s website.

Q: Do you offer international shipping?
A: Currently, we only ship within India. For international customers, we recommend checking with our authorized retailers or contacting our customer service for assistance.

Q: What happens if I am not available to receive my order?
A: Our courier partner will attempt delivery multiple times. If you are unavailable, they may notify you to reschedule, remit delivery or pick up the package from a designated location.

Q: Can I alter my delivery address after placing an order?
A: Once an order is confirmed, changes to the delivery address cannot be made. Please double-check your address before completing your purchase.

Q: Are there any shipping charges?
A: Shipping charges are determined depending on your location and the total weight of your order. You can view the shipping charges during the checkout process before making a payment.

Q: What should I do if my order is delayed?
A: We apologize for any delivery delays. Please get in touch with our customer service team, and we will investigate the issue to ensure a prompt resolution.

Q: What if I receive a damaged or incorrect item?
A: In the rare event that you receive a impaired or incorrect item, please get in touch with our customer service team immediately. We will make arrangements for a replacement or refund as necessary.

Q: Can I alter the delivery date of my order?
A: Unfortunately, we cannot modify the delivery date once the order is processed. You can, however, contact our courier partner directly to explore any available options.

We hope these FAQs address your concerns regarding shipping and delivery. If you have any questions or need further assistance, please get in touch with our Customer Service Desk. Thank you for choosing Maheorthe!